Refund policy

Last updated: 11 October 2025
Business: Ember Specialty Coffee (ABN 59 384 647 431)
Contact: contact@emberoaster.com

At Ember Specialty Coffee, we roast each batch fresh to order to ensure the highest possible quality. Because coffee is a perishable product and flavour begins to change shortly after roasting, we do not accept returns or offer refunds for change of mind, taste preference, or ordering errors once your order has been processed.

However, we always want you to enjoy your Ember experience and are committed to resolving any issues that fall within your rights under the Australian Consumer Law (ACL).

 

1. Faulty, Damaged or Incorrect Items

If you receive an item that: - Arrives damaged,
- Is incorrect, or
- Is faulty,
please contact us at contact@emberoaster.com within 7 days of delivery with your order number and photos (if applicable).

We will assess your claim in line with the ACL, and where a major fault or error is confirmed, we will replace the item or provide a refund.

 

2. Change of Mind & Taste Preferences

As coffee is a fresh food product, we cannot accept returns or provide refunds for change of mind, incorrect grind size selection, or taste preferences once the beans have been roasted and dispatched.

 

3. Shipping Issues

We are not responsible for delays or delivery issues once an order has been lodged with the courier.
If your order is lost or undelivered, please contact us and we will assist in filing a claim with the carrier.

 

4. How to Contact Us

For any order concerns or refund requests under the ACL, please reach us at:
Email: contact@emberoaster.com