Contact Us

Have a question?

Use the contact form below, or email us directly at contact@emberoaster.com

Frequently asked questions
Where do you source your coffee beans?

We work with trusted importers who partner directly with farmers and cooperatives around the globe. Right now, our beans hail mainly from South America, where we prioritise ethically sourced, sustainably grown coffee. Good vibes (and better coffee) only.
Do you offer subscriptions?

Not just yet but it’s on our radar! We're brewing up some plans behind the scenes, so stay tuned.
Can I buy your coffee wholesale for my café or business?

Absolutely. Hit us up at contact@emberoaster.com and let’s chat about getting our beans into your hands (and your grinders).
Do you offer ground coffee or just whole beans?

Whole beans only. We believe the freshest cup starts with grinding right before brewing. Plus, it makes you look very pro.
What’s the best way to store coffee?

Keep your beans in an airtight container, somewhere cool, dark, and dry. A pantry is perfect. Avoid the fridge or freezer, coffee doesn’t like humidity.
Do you offer coffee tasting events?

Not yet, but we’re working on it! Watch this space.
How do you ensure sustainability in your operations?

We’re committed to doing things the right way. That means working with farms that practise sustainable agriculture. We also use eco-friendly packaging and aim to keep waste to a minimum in every part of our roasting process.
What are your shipping options and policies?

We offer standard shipping Australia-wide within 1–2 business days. Once it’s on the move, you’ll get a tracking number so you can stalk your beans in real time. At the moment, we only ship within Australia.